Accessibility

Last updated: January 15, 2026

Our Commitment

Parkside Hotels & Resorts is committed to ensuring that all guests — regardless of ability — can enjoy a comfortable, welcoming stay at any of our properties. We strive to meet or exceed the accessibility requirements set forth by the Americans with Disabilities Act (ADA) and continually work to improve the accessibility of our hotels and digital platforms.

Hotel Accessibility Features

All Parkside Hotels properties offer the following accessibility features:

  • ADA-accessible guest rooms with roll-in showers, grab bars, and lowered fixtures
  • Visual and audible alarms in accessible rooms
  • Wheelchair-accessible public areas, restaurants, meeting rooms, and fitness centers
  • Accessible parking spaces near hotel entrances
  • Service animal accommodations at all properties
  • TTY/TDD devices available upon request
  • Elevator access to all guest floors
  • Braille signage in public areas and elevators

Specific accessibility features may vary by property. We recommend contacting your preferred location directly to discuss your specific needs and ensure we can accommodate you fully.

Digital Accessibility

We are committed to making our website accessible to all users. Our ongoing efforts include:

  • Compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Semantic HTML structure for screen reader compatibility
  • Keyboard navigable interfaces
  • Sufficient color contrast ratios
  • Alt text for images and descriptive link text
  • Regular accessibility audits and testing

Requesting Assistance

If you need accessibility accommodations during your stay, please let us know at the time of booking or contact the hotel directly. Our staff is trained to assist guests with accessibility needs and will do everything possible to ensure a comfortable experience.

For advance requests or to discuss specific needs:

  • Call our reservations team at (800) 555-PARK and request accessibility assistance
  • Email accessibility@parksidehotels.com
  • Note your requirements in the "Special Requests" field when booking online

Feedback

We welcome feedback about the accessibility of our hotels and website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Parkside Hotels & Resorts — Accessibility
401 South Tryon Street, Suite 1200
Charlotte, NC 28202
accessibility@parksidehotels.com
(800) 555-PARK

We take all accessibility feedback seriously and are committed to addressing concerns promptly.